Shipping policy

Shipping Policy

Shipping Areas
We ship throughout Japan. Please note that delivery to some remote islands and mountainous areas may take additional time.

Shipping Carriers
For domestic orders, we use Yamato Transport or Japan Post.

For international orders, we currently plan to use Japan Post. Please note that even if an order is successfully placed, we may be unable to ship to destinations that are not served by Japan Post. In such cases, we will contact you regarding your order.

Customs Duties & VAT
For international orders (outside Japan), customs duties, import taxes, VAT, and any other applicable fees are the responsibility of the customer in accordance with the regulations of the destination country. These charges may be collected by local customs authorities or the shipping carrier upon delivery.

Domestic Shipping Fees
Orders of ¥20,000 or more: Free shipping

International Shipping Fees
Shipping fees will be displayed at checkout. Please check the applicable shipping cost when placing your order.

Estimated Delivery Time
In-stock items are shipped within 3 business days after your order is confirmed. After shipment, delivery usually takes approximately 2–7 business days.

Please note that international delivery times may vary depending on the destination, customs clearance, and local delivery conditions.

Tracking
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.

Out-of-Stock Items & Delays
If an item is out of stock or an unexpected delay occurs, we will contact you as soon as possible.

Contact
If you have any questions regarding shipping, please feel free to contact us at info@tokyokitsch.com.