Refund policy

Return Policy

30-Day Return Policy

We accept return requests within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us first at info@tokyokitsch.com.

Returns should be sent to the following address:

Tokyo Kitsch
3-18-7 Yanaka, Taito-ku
Tokyo 110-0001
Japan

Items returned without contacting us in advance will not be accepted.

If you have any questions about returns, please contact us at info@tokyokitsch.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item. We will review the issue and take appropriate action.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have questions or concerns about whether a specific item is eligible for return, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return has been accepted, you can place a separate order for the new item.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

As with our standard return policy, the item must be in the same condition as when you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 16 business days have passed since we approved your return and you have not received your refund, please contact us at info@tokyokitsch.com.